For about 20 years we offer managed services on a remote basis to take care of our customers’ IT infrastructure. As a universal, midsize MSP, we accept any customer’s vision on managed IT services and are ready to discuss and comply with non-standard requirements.
Why You Need Managed IT Services by DataWave
To have the competitive edge, enterprises have to be technologically advanced. However, managing more and more complex IT systems becomes a challenge.
How does it affect a particular business?Team transition
Smooth transition from
Your in-house team or another MSP
IT service improvement
IT service availability improvement
User satisfaction for a reasonable price
Significant expenses on additional IT specialists and maintaining the IT infrastructure fully operable, updated and secure.
Reduced focus on core services. You spend time and money on technology and top-class IT team, instead of developing your primary competencies.
DataWave is ready to become your managed service provider (MSP) to help you escape these challenges.
What we guarantee?
DataWave provides managed IT services to 500+ employee companies across the US engaged in various industries, including banking and financial services, healthcare, retail, manufacturing and telecom.
Shift the burden of day-to-day IT infrastructure maintenance to DataWave professionals, who provide the following managed IT services on a remote basis.
Ensuring application availability
Software configuration and administration of desktops, printers and mobile devices
Software installation and updating
Intranet and collaboration solutions
Monitoring and administration of databases, data warehouses and big data storages
Storage disaster recovery
Network and security
Integration, maintenance and ensuring security of LANs and VPNs
Integration and maintenance of IDSs/IPSs and firewalls
Integration and maintenance of antiviruses
Integration, maintenance and ensuring security on various cloud computing platforms, including Azure, Office365, AWS, and GCP.
No hidden costs. Our pricing policy is transparent, flexible and accommodates to changing needs of our customers.
Managed IT Service Challenges We Address
Customer’s demand to extend the scope of managed IT services
DataWave customers are free to entrust any scope of IT management functions to our team.
We have a wide range of competences and capacity reserve
Allowing us to handle load increase.
Inefficient reactive approach to handling IT issues
Like our customers, we prefer to prevent problems rather than cope with their outcomes. So, instead of a break/fix approach we provide
Value-based managed IT services to keep IT operations up and running.
Threat to customer’s data security
Having a deep access to customers’ sensitive data and commitment to keep it safe, DataWave follows customer’s security policy and apply our own security measures. This provides additional level of protection to ensure that the data is not accessed and tampered with unsolicited third parties or altered by ransom ware.
DataWave doesn’t keep its customers trapped in a service level agreement (SLA) when their business strategy and IT needs change. We are open to discuss and alter the terms of a managed service contract and adapt our IT services to any of those changes.
Hallmarks of IT Managed Services by DataWave
Reliability It is ensured by certified IT specialists, advanced monitoring systems and SLA.
Assuring high availability and fault tolerance.
Flexibility and transparency of pricing policy and SLA
Adapting to industry specificity
We are always ready to consult our customers on the scope of it managed services required by their businesses.