For more than 20 years, our custom telecom solutions have been powering global leaders in telecommunications, such as T-Mobile and Orange, as well as aspiring startups like Viber (grew to over 750 mln users).
DataWave helps telcoms ensure that their networks run like clockwork.
With an extensive experience of delivering VoIP solutions, we create:
Based on BMC Remedy or Service Now, our customized solutions allow for managing multiple operations effectively:
Witnessing the ever-growing transformation of the telecom industry, our clients are able to run their businesses in step with the change and create completely new business models thanks to:
Flexible and real-time billing and charging solutions that enable:
Subscribers to have instant control over their plans as well as benefit from multiple offerings; Operators to create various pricing models and personalized offers for several customer segments (thanks to CRM integration).
Engage with subscribers in multiple ways:
Customer account management: tracking order history, channel activity, promotion response and others;
Loyalty program management: creating tailored offers, promotions and information on services and products;
Customer retention: predicting customer churn as well as increasing customer value and loyalty by using advanced analytics.
Check out our CRM consulting expertise.
Modern and interactive portals that are:
Profile-based and personalized;
Secure, powerful and scalable;
Integrated with business systems, data analysis tools and social media;
Optimized for mobile phones and tablets.
Read more on web portal development at DataWave.
Data analysis and reporting
Improve the performance of data-rich business processes through:
Data warehousing: aggregating data from multiple sources into a single, quick and safe database – we do the design and implementation; Advanced reporting and visualization: customizable reports to evaluate campaign effectiveness, predict churn and gain strategic insights for further improvements;
Predictive analytics: optimizing marketing strategy by analyzing customer behavior through segmentation and history.
Increase business agility with a custom application that is tailored to meet your specific needs. Here are some examples of the custom applications that we have implemented recently:
Mobile number portability system for a European mobile operator with 1.4 mln subscribers
Viber billing – a handy self-care portal to help Viber users keep track of their calls and balances
Hybrid mobile IPTV apps
Hybrid mobile apps for video streaming services offered by T-Mobile, Orange and other industry giants
Penetration testing for a mobile operator with more than 5 mln subscribers and almost 2,000 employees.